TECHNICAL OFFICE
OFFICE ACTIVITIES
ORDER MANAGEMENT
Paluan's technical office works in full harmony and collaboration with the customer, managing customer orders and monitoring the production phases of the three plants.
The office's technicians are also committed to checking finished products to ensure they comply with the specifications of the various orders' technical documentation.
The technical office plays an important role within the company's organization, being responsible for developing the best solutions for customers' technical needs. These solutions also aim to optimize production processes in the various production departments.
Paluan's technical department is divided into specialized sectors: SHEET METAL, TUBES, BEAMS (HE, IPE, UNP), BARS. Each sector reflects a department of the plant with dedicated processing cycles, systems and machines that require technical documents for the various activities.
The technical office's level of expertise and know-how are key elements and significantly contribute to the company's competitiveness in the sector.
PREPARATION AND COMPETENCE
qualified technicians with adequate equipment
Efficient management of the technical office helps to keep costs low and ensure maximum customer satisfaction.
Paluan's technical office is one of the company's strengths. Thanks to the expertise and training of its technicians and the use of modern technologies, such as 3D modeling software, all customer technical needs are met.
The office's activities also include preparing and launching production orders with the related technical processing documents for the various departments.
The technical office is still responsible for planning production based on the various orders to be fulfilled and the expected delivery dates.
THE QUALITY
A COMMITMENT WITHOUT COMPROMISE
Paluan's excellence is based on a thorough selection and knowledge of materials. This rigorous selection process ensures that each product begins with the finest raw materials, the foundation for superior craftsmanship.
However, quality doesn't stop with the choice of materials. Through constant investments in cutting-edge technologies, Paluan has integrated cutting-edge tools and machinery into its production process, ensuring precision, efficiency, and innovation at every step.
The know-how accumulated over many years of specialized sheet metal work is the company's beating heart. This in-depth experience, the fruit of years of dedication and passion, allows Paluan to expertly tackle every challenge, transforming clients' visions into tangible reality.
Finally, attention to the smallest details is what sets Paluan apart from the rest of the industry. Every single element, even the smallest, is examined and finished with obsessive care, ensuring a final product that reflects perfection in every detail.
In short, for Paluan, quality is not just a goal, but a philosophy that permeates every aspect of the company, from the selection of raw materials to the delivery of the finished product.
TRACEABILITY
barcode detection
Upon receipt of the customer's order, a job order is assigned to each individual item, which can be traced through the integrated 4.0 production process until delivery.
This system allows us to track every item throughout the entire production chain, ensuring that each stage is subject to the highest quality standards.
But what really makes this system special is its ability to provide extremely rapid customer responses. At any time, a customer can request information about a specific part or order.
Thanks to Process 4.0 and the use of barcodes, Paluan is able to instantly retrieve all related data, providing a detailed response in an extremely short time. This not only allows customers to always have a clear overview of their order, but also strengthens the bond of trust between the company and its partners.
In conclusion, Paluan's traceability system is not only an example of technological innovation, but also represents a profound commitment to efficiency, transparency, and, above all, customer satisfaction.
