TECHNICAL OFFICE

OFFICE ACTIVITIES

ORDER MANAGEMENT

Paluan's technical office works in full harmony and collaboration with the customer, manages customer orders and monitors the processing phases of the three factories.

The office technicians are also engaged in checking the finished products to ensure that they comply with the characteristics of the technical documentation of the various orders.

Within the organization of the company, the technical office plays an important role having the responsibility of elaborating and developing the best solutions for the technical needs of the customers, solutions that also aim at optimizing the production processes in the various production departments.

The Paluan technical office is divided into specialist sectors: SHEET METAL, PIPES, BEAMS (HE, IPE, UNP), BARS each sector reflects a department of the plant with dedicated processing cycles, plants and machines that require technical documents for the various activity.

The level of competence and know-how of the technical office are key elements and significantly contribute to the company's competitiveness in the sector.

PREPARATION AND COMPETENCE

qualified technicians with appropriate equipment

Efficient management of the technical office helps to keep costs low and to ensure maximum customer satisfaction.



The Paluan technical office is one of the strengths of the company, thanks to the skills and preparation of the technicians with the modern technologies supplied, such as the 3D modeling software, every technical requirement of the customers is satisfied.

Among the activities of the office there is also the preparation and launch of orders for production with the related technical documents for the various departments.

It is still the technical office that carries out the production planning on the basis of the various orders to be carried out and the expected delivery dates.

THE QUALITY'

A COMMITMENT WITHOUT COMPROMISE

At the basis of Paluan's excellence is a deep selection and knowledge of materials. This rigorous selection process ensures that each product begins with the finest raw materials, the foundation for superior workmanship.

However, the quality doesn't stop at the choice of materials. Through constant investments in latest generation technologies, Paluan has integrated cutting-edge tools and machinery into its production process, ensuring precision, efficiency and innovation at every step.

The Know-How accumulated over many years of specialized activity on sheet metal represents the beating heart of the company. This profound experience, the result of years of dedication and passion, allows Paluan to face every challenge with competence, transforming clients' visions into tangible reality.

Finally, the attention to the smallest detail on the piece is what sets Paluan apart from the rest of the industry. Every single element, even the smallest, is examined and finished with maniacal care, guaranteeing a final product that reflects perfection in every part.

In summary, quality for Paluan is not a mere goal, but a philosophy that permeates every aspect of the company, from the selection of raw materials to the delivery of the finished product.

TRACEABILITY

barcode detection

Upon arrival of the order from the customer, an order is assigned to each single item which can be traced until delivery through

the integrated production process 4.0

This system allows each item to be monitored throughout the entire production chain, ensuring that each stage is subjected to the highest quality standards.

But what makes this system really special is the ability to provide very rapid responses to the customer. At any time, a customer can request information about a particular piece or order.

Thanks to Process 4.0 and the use of the Barcode, Paluan is able to immediately recover all related data, providing a detailed response in an extremely short time. This not only allows customers to always have a clear overview of their order, but also strengthens the bond of trust between the company and its partners.

In conclusion, the traceability system from Paluan is not only an example of technological innovation, but represents a profound commitment towards efficiency, transparency and, above all, customer satisfaction.